Frequently Asked Questions

Everything You Want to Know Before You Engage

16 honest answers about how we work, what we deliver, and what to expect at each stage of the certification journey.

What is TrulyCertify?

TrulyCertify is the global ISO certification facilitation brand of eEasy interMESH Private Limited. We facilitate IAF-accredited, independently verifiable ISO certification for businesses across India and 19 international markets, including KSA, UAE, UK, US, AU, CA, DE, SG, MY, ZA, NG, KE, BD, LK, NP, PH, ID, FR, and JP.

Do you issue ISO certificates yourselves?

No — and that distinction is important. ISO certificates are issued by accredited certification bodies, not by consultants. We facilitate the engagement on your behalf: we recommend the right certification body, build the management system that the audit will inspect, and manage the audit cycle through to certificate issuance.

What does "IAF-accredited" mean and why does it matter?

The International Accreditation Forum (IAF) operates a global multilateral recognition arrangement (MLA) under which national accreditation bodies (NABCB in India, UKAS in the UK, ANAB in the US, SAAS in KSA, JAS-ANZ in AU, etc.) accept each other's accreditations. A certificate issued by an IAF-MLA accredited certification body is recognised globally. A certificate issued by a non-accredited body — however official-looking — is not.

How long does the full process take?

For most standards and most company sizes, the entire process from enquiry to certificate issuance takes 14 to 30 working days. Timeline depends on the standard chosen, scope of operations, number of locations, certification body audit-day availability, and your team's response time on documentation requests.

How much does ISO certification cost?

Pricing is tailored to each client based on company size, number of locations, scope of operations, and the standard(s) chosen. We provide a transparent quote that breaks down certification-body audit fees and TrulyCertify facilitation fees separately. Request a custom quote for an accurate figure.

Which ISO standards do you facilitate?

We facilitate the 12 most-requested ISO standards: 9001 (Quality), 14001 (Environment), 45001 (Occupational Health & Safety), 27001 (Information Security), 22000 (Food Safety), 13485 (Medical Devices), 17025 (Testing/Calibration Labs), 50001 (Energy), 20000-1 (IT Service Management), 22301 (Business Continuity), 37001 (Anti-Bribery), and 27701 (Privacy Information Management). We also facilitate industry-specific extensions such as IATF 16949 (automotive) and AS9100 (aerospace) on request.

Will my certificate be recognised by [X buyer / tender authority / country]?

Yes, if the buyer accepts IAF-MLA accredited certification — which essentially all serious buyers, tender authorities, and regulators do. The acceptance is built on the IAF multilateral arrangement, which spans 100+ national accreditation bodies globally. Your certificate is listed on the IAF CertSearch global registry and can be verified by anyone.

Can my certificate be independently verified?

Yes. Every certificate we facilitate is registered with an IAF-MLA accredited certification body and listed on the IAF CertSearch global registry at iafcertsearch.org. Anyone, anywhere, can verify it independently — without going through us.

How is a TrulyCertify-facilitated certificate different from a "cheap" ISO certificate I see advertised?

A non-accredited certificate is issued by a body that is not recognised by the international accreditation system. It cannot be verified on IAF CertSearch, is increasingly rejected by professional buyers and tender authorities, and provides no real assurance to your customers. The price difference may seem attractive — but the certificate often fails the moment it is scrutinised. TrulyCertify only facilitates IAF-accredited certificates.

Do you offer surveillance and re-certification support?

Yes. ISO certificates are valid for three years, with mandatory annual surveillance audits to maintain validity. We stay engaged throughout: we prepare you for each surveillance audit, run your internal audit and management review for the year, and manage the full re-certification cycle at year three.

What if I fail the external audit?

Non-conformities (NCs) from the external audit are normal and rarely fatal. Minor NCs typically require a documented corrective-action plan; major NCs may require a follow-up audit. We close out NCs before they jeopardise your certificate. In 98% of our engagements, clients clear the audit on the first attempt — because we run a pre-audit readiness check before the certification body arrives.

Can the audit be done remotely?

For some standards (notably ISO 27001, ISO 20000-1, and parts of ISO 9001) and for many service-based organisations, remote audits are accepted by accredited certification bodies. For operational, manufacturing, healthcare, food, and infrastructure standards, on-site audits are typically required for at least part of the engagement. We confirm the audit-mode mix during scoping.

Do you handle multi-site or multi-country certification?

Yes. We regularly facilitate multi-site certificates within a single country, and integrated multi-country group certificates for organisations operating across India, GCC, UK, EU, and other geographies. Group certificates often deliver substantial efficiencies over single-site certificates issued separately per location.

Is my business data secure with you?

Yes. We operate under a strict information-security regime, are bound by client confidentiality agreements, and limit access to client documentation strictly to the assigned engagement team. We never share client information outside the certification-body engagement, and our own privacy practices comply with India's Digital Personal Data Protection Act, 2023.

Who exactly will I be contracting with?

You will be contracting with eEasy interMESH Private Limited, an Indian Private Limited Company. TrulyCertify is the trading brand under which we deliver global ISO certification services. All invoices, GST documentation, and engagement letters are issued under eEasy interMESH Private Limited.

How do I get started?

Click any "Request Custom Quote" button on this site, send us a WhatsApp message at +91 94148 83452, or email contact@trulycertify.com. We respond within one working day with a clear next step — typically a 20-minute discovery call to understand your needs.

Question we haven't answered?

Ask us directly — we'll respond within one working day.